FAQ’s 

Is it safe?

Yes of course. The dry ice is stored safely in the bottom chamber of the glass, the machine is CE and NSF Marked.

How long does the dry ice stay within the chamber without the drink?

Around 20 minutes before it will sublimate.

How long does the glass smoke for?

Around two minutes while chilling the drink down to 3 degrees from room temperature.

What drinks don't work so well in the JetChill glasses?

Creamy thick drinks & milk, carbonated fizzy drinks and some pineapple juices

Does JetChill ship Worldwide?

Yes we ship worldwide and also have distributors in some countries. See drop down or page on locations you can buy from.

What power supply is included with the JetChill machine?

We supply each country with a correct power pack for their power source.

Where can I find the food grade liquid C02 gas bottles?

Full details on ordering gas cylinders can be found in the following links. Please select a region.
USA | AUSTRALIA | UK

What is the return on investment if I buy a JetChill system?

See our R.O.I /GP Sheet downloads

Can I lease/get credit or rent the JetChill machine?

You can lease purchase through a third party lease purchase provider. JetChill can provide details of lease purchase companies within the UK.

SALES TERMS & CONDITIONS

Scope

1.1 These terms and conditions are applicable to each sale of goods (hereinafter referred to as “Products”) by JetChill Ltd, Hadrian House, Beaminster Way East, Unit 9, Kingston Park, Newcastle Upon Tyne, NE3, registered at the Registrar of Companies under number 6905733 (hereinafter referred to as “JetChill”).

1.2 Any other terms and conditions and in particular the terms and conditions of the buyer do not apply to the sale of goods by JetChill, except when these are explicitly accepted in writing by JetChill. Changes, adaptations or waivers of any or several of these conditions are not valid, except when explicitly accepted in writing by JetChill.

1.3 In the event of any conflict between the offer made by JetChill, the order of the purchaser and these general terms and conditions, the following order of priority will apply (the former will have priority over the latter): (i) JetChill’s offer, (ii) these general terms and conditions and (iii) the order of the buyer.

Offers

2.1 An offer made by JetChill will be valid for 30 calendar days from the date of the offer, unless explicitly provided otherwise in the offer.

2.2 All prices are exclusive of VAT or other applicable taxes unless explicitly provided otherwise.

Payment Conditions

3.1 Except as described in the following paragraph, all invoices are due in full within 30 calendar days after date of invoice. JetChill has the right to request an advance on the purchase price before delivery. Such advance invoices are due in full within 10 calendar days from the date of the invoice.

3.2 In case of (partial) non-payment or late payment of an advance or regular invoice, JetChill has the right to refuse delivery of any Products, irrespective of whether the invoice relates to that Product or order or any other Product or order. JetChill is not liable for delays in delivery caused by such late or non-payment.

3.3 In case of (partial) non-payment or late payment of an advance or regular invoice, JetChill will have the right to charge without notice of default an interest rate of 8 % per year on the amounts due from the date these amounts are due until the date of full payment.

3.4 Moreover, in case of (partial) non-payment or late payment of an advance or regular invoice, a lump sum of 10 % of the amount of the main sum due with a minimum of 1,000 Sterling and a maximum of 10,000 Sterling (or equivalent current denomination), shall become due without prior notice of default on top of the amounts due at that moment and the continuing interest.

Delivery

4.1 The delivery terms set by JetChill are approximate and not binding. The costs of delivery will be
charged to the buyer.

4.2 JetChill has the right to make delivery of an order in one time or, at its discretion, on several occasions.

4.3 The buyer has the obligation to inspect the goods for (i) conform delivery and (ii) any visible defects within 3 working days after delivery. The delivery, except with regard to hidden defects, shall be deemed to be accepted, unless an inconformity or defects are notified in writing by registered mail within 3 working days of the delivery to JetChill. If Products are delivered at different points in time, this rule shall apply to each delivery separately.

4.4 If the buyer refuses acceptance or falls short to act in a way which is necessary for the delivery of the Products, JetChill will have the right to terminate the agreement with immediate effect and without prior judicial proceedings, dispose of the Products at JetChill’s own discretion and recover any loss and/or costs incurred as a consequence of such refusal or failure (including, but not limited to, costs of storage from the planned date of delivery) from the buyer.

4.5 In case the buyer returns the Products to JetChill in case of non-conform delivery, defects or in other circumstances with the explicit prior consent of JetChill, the Products must be returned unused and in their original state (except in case of hidden defects) and in the original packaging.

Risks

5.1 Unless otherwise explicitly agreed with JetChill, all risks, of any nature whatsoever, to which the Products sold by JetChill are exposed as from the moment they leave the JetChill facility or authorised JetChill distributor (such as, but not limited to risks of transportation), shall be borne by the buyer.

5.2 If the Products cannot leave the factory due to any cause which cannot be imputed to JetChill, risk will transfer to the buyer on the planned date of departure from the factory.

5.3 In case of refusal of the delivery by the buyer, the risk remains with the buyer.

Property

The delivered Products remain the property of JetChill until full payment thereof. The buyer agrees not to build in or sell any Products until full payment of all invoices relating to the Product.

Warranty

7.1 JetChill warrants new replacement parts, equipment, and hermetically sealed refrigeration systems (HSRS) to be free from defects in material and workmanship under normal use and service. JetChill cannot accept liability for seals, O-ring and product tubing. The duration of the warranty for these different items is set out in article 7.2 below. JetChill‘s obligation, hereunder, shall be limited to repairing or replacing any part, or part of said equipment or system which JetChill examination discloses to be defective and which has not been subjected to any accident, negligence, alteration, abuse or misuse, and additionally in the case of refrigeration and/or electrical systems, not subjected to high, low or fluctuating electrical voltage.

7.2 JetChill’s obligation does not provide for service calls from factory representatives or from any other agency and shall not include reimbursement for labour charges relating to removal of any parts or the reinstallation of the same. JetChill will accept parts, equipment, and refrigeration systems freight prepaid by sender. JetChill will assume freight charges within the United Kingdom, or to a port of export within the continental Europe for international shipments. JetChill will not be responsible for international freight, customs fees or duties at country of destination. In the event JetChill establishes sales and service organizations outside the continental limits of Europe, the point of shipment of repaired or replaced parts or equipment may, at JetChill’s option, be made from that location, with freight charges assumed to the point of export from the country in which a sales and service organization is established.

7.3 Warranty periods.

Parts: one (1) year from date of original shipment from a JetChill facility or from an authorized JetChill distributor.

Equipment: one (1) year from date of original shipment from a JetChill facility or from an authorized JetChill distributor.

Hermetically Sealed Refrigeration System: For the following components of the HSRS, i.e., the compressor, condenser, evaporator, cold pack, capillary tubes, and drier, five (5) years from date of original shipment from a JetChill facility or from an authorized JetChill Distributor.

All other parts of the HSRS: one (1) year from date of original shipment from a JetChill facility or from an authorized JetChill distributor.

Except as specifically set forth herein, JetChill makes no express warranties as to any matter whatsoever and hereby disclaims, to the extent allowed by the applicable law, all implied warranties including, without limitation, the implied warranties of merchantability and fitness for any particular purpose.

Liability

8.1 In no event shall JetChill be liable or obligated to the buyer or to any third party for indirect damages arising out of, or in any manner related to JetChill parts, equipment, or HSRS, or any delay with respect to its delivery.

8.2 In any case, and in so far as permitted by the applicable law, the total liability of JetChill to the buyer shall be limited to the price of the Products which lead to the damage, as invoiced to the buyer.

8.3 The limitation of liability set out in this Article 8 applies irrespective of the applicable liability regime, including, but not limited to, contractual liability, tort liability, product liability, liability for hidden defects and even gross fault.

Packaging

9.1 The costs incurred for any special packaging requested by the buyer or any packaging necessitated by the delivery in a different way than the normal delivery by JetChill will be charged to the buyer. The buyer shall, unless expressly agreed otherwise, be liable for the removal of all packaging in accordance with the legislation concerning the protection of the environment and any other possible applicable legislation.

Force Majeure

10.1 JetChill will not be liable with regard to the buyer for any loss or damage incurred by the buyer and which is directly or indirectly the consequence of the fact that the execution of this agreement by JetChill is hindered, hampered, delayed, cancelled or made economically unprofitable by circumstances or events over which JetChill does not have any control, such as, but not limited to strike, lock-out, labour disputes, breakdown of installations or machines, flood, storm, trouble with its suppliers, trouble or raised cost to obtain workers, materials or transport or other circumstances which affect the supply of Products or materials by JetChill’s normal supply channels or JetChill’s production of the Products or the delivery of Products by JetChill.

10.2 If, as a consequence of circumstances as described in article 10.1, JetChill has insufficient stock to comply with all its obligations, JetChill has the right to divide the available stock between its buyers, at its own discretion.

Intellectual Property

11.1 For the avoidance of doubt, JetChill retains all rights and ownership in its Intellectual Property, whether developed and/or created before or in accordance with this agreement, and no transfer in any of those rights and/or ownership arises by way of this agreement. The sale of any products hereunder does not convey any license by implication, estoppel or otherwise covering combinations of any products with other equipment, data or programs. JetChill retains copyright in all documents, catalogues and plans supplied to Buyer pursuant to or ancillary to the contract unless otherwise agreed in writing, Buyer shall obtain no interest in any mask or other tooling used in the production of any product produced by JetChill.

Miscellaneous

12.1 Failure by any of the parties to enforce or comply with any provision or condition of this agreement, shall not be deemed a waiver of such provision or condition.

12.2 This agreement is governed by and interpreted in accordance with UK law. The application of the Vienna Convention on the sale of goods is explicitly excluded. Except in case of late or non- payment of invoices by the buyer, only the courts of the district of the registered office of JetChill in the United Kingdom are competent to hear any dispute in relation to this agreement. In case of late or non-payment of invoices by the buyer, both the court of the district of the registered office of JetChill and the court of the district of the registered office of the buyer are competent.

12.3 In the event that any provision of this agreement is held to be invalid or unenforceable, the remaining provisions of these conditions will remain in full force and effect. Both parties will in such case replace the provision(s) which is (are) declared void by (a) new provision(s) which will be as similar as possible to the original meaning of the parties and of the agreement.

Waiver

13.1 Failure by JetChill to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

Cookie Policy & GDPR

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

GDPR Policy

At JetChill, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@jetchill.com. Alternatively, you can telephone 0845 3884321.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive our newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. 

How is your information used?

We may use your information to:

  • process enquiries that you have submitted
  • notify you of changes to our services
  • send you communications which may be of interest to you

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us.

If you do not want to receive direct marketing communications from us please unsubscribe from our newsletter or contact us at info@jetchill.com or 0845 388 4321.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us at info@jetchill.com or 0845 388 4321.

You have the right to ask for a copy of the information JetChill hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

We do not hold sensitive information (such as credit cards details.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Further reading

We suggest taking a look at https://gdpr-info.eu/ which offers guidance. 

WARRANTY REGISTRATION

All JetChill Dry Ice Cocktail machines come with a standard 12 month Warranty

To activate your warranty please complete & submit the Warranty Registration form

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